Return Eligibility
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collective.it.com supports 60‑day return service for eligible purchases. You may submit return requests within 60 days upon receipt of your goods. Items for return must stay in original condition, unused and unwashed, with original tags kept intact.
Free Return Service
We provide free return service for qualified returns. Customers will not bear return shipping cost for eligible return applications. Please get in touch with customer service to obtain official return guidance before sending items back. Unauthorized self‑return may result in processing delay.
Refund Processing Cycle
After we receive and inspect your returned merchandise, the refund procedure will be initiated. Please allow 5‑10 business days for your refund to be credited back to your original payment method. The actual arrival of funds can be subject to the processing speed of your payment provider.
Non‑Refundable Situations
Products with obvious wear, stain, damage caused by customer use will not be accepted for return or refund. Final‑sale goods also cannot apply for refund service.