Customer Service Policy

This Customer Service Policy defines service standards for every customer purchasing apparel and home goods on peace‑collectiveshop.com. Our customer service team strives to deliver fair, consistent support for all users of our online retail store.

You can reach customer service via info@peace‑collectiveshop.com. For website technical issues, write to support@peace‑collectiveshop.com. Always attach your order number when consulting about existing peace‑collectiveshop.com purchases for faster case resolution.

Our customer service handles product consultation, order status checks, shipping questions, return‑refund guidance, website feedback, store‑related general questions and shopping assistance.

Our team works during regular business hours. We aim to reply to incoming enquiries in reasonable time. Complex cases such as return reviews and order anomaly investigation may require additional processing time.

If you receive defective or incorrect items from peace‑collectiveshop.com, please contact customer service promptly. Provide your order number plus clear photos of goods and outer packaging. Our team will evaluate your case and offer solutions within the boundaries of our published Shipping Policy and Refund Policy.

All customer service support must follow rules laid out in peace‑collectiveshop.com official public policies. Our team cannot provide resolutions outside documented policy scope.

We welcome constructive feedback for products and shopping experience. Your suggestions help Province of Canada Goods continuously improve the retail experience on peace‑collectiveshop.com for all shoppers.