Customer Service Policy

The customer service policy of peace‑collective.it.com governs all consultation, order assistance, pre‑sales and after‑sales support services provided for shoppers on our e‑commerce platform. Our customer team strives to deliver friendly and effective support for every customer.

Our customer service team can assist you with product information consultation, order status checking, shipping related questions, return‑refund application guidance, website operation problems and other shopping‑related issues. When contacting support, please provide relevant order number to speed up problem handling.

We receive customer messages through our official email info@peace‑collective.it.com. We process customer inquiries during regular business hours. Complex problems may require extra processing time for full investigation.

Every customer shopping on peace‑collective.it.com enjoys equal access to our customer service, shipping and return‑refund rules. All services follow the corresponding Shipping Policy and Refund Policy published on our website. If you are unsatisfied with the solution provided, you can submit further feedback via official contact channel.